Shipping policy
NOXEN SHIPPING POLICY
Last updated: September 12, 2026
This Shipping Policy explains how orders placed through NOXEN are processed, fulfilled, shipped, and delivered.
NOXEN is the trading name of NOXEN COMMERCE LTD.
1. MADE-TO-ORDER FULFILLMENT
Many NOXEN products are made to order after your purchase is placed.
Because products are produced specifically after an order is received, fulfillment time is required before the order is shipped.
Most orders are typically fulfilled within 2–5 business days. Fulfillment times are estimates and may vary depending on the product, production method, fulfillment location, order volume, seasonal demand, stock availability, or other operational circumstances.
Business days do not include weekends or public holidays.
2. ESTIMATED DELIVERY TIME
Estimated delivery time consists of:
Production/Fulfillment Time + Shipping/Transit Time
Delivery estimates shown at checkout or in your order information are estimates only and are not guaranteed unless we expressly state otherwise.
Delivery times may vary depending on your destination, selected shipping method, carrier performance, customs processing, weather conditions, seasonal demand, or other circumstances outside our reasonable control.
3. SHIPPING DESTINATIONS
We currently offer shipping only to destinations and markets that are available through our checkout.
Available shipping destinations may change from time to time depending on carrier availability, fulfillment capabilities, legal restrictions, and operational requirements.
If your destination is not available during checkout, we are currently unable to accept delivery to that location.
4. SHIPPING RATES
Shipping charges are calculated or displayed at checkout before you complete your purchase.
Shipping rates may vary depending on the destination, product type, quantity, package size, fulfillment location, and shipping method selected.
We reserve the right to update shipping rates from time to time. Any shipping charge applicable to your order will be shown before payment is completed.
5. SHIPPING METHODS
Available shipping methods depend on the destination, product, fulfillment location, and carrier availability.
Where multiple shipping options are available, you may be able to select your preferred shipping method during checkout.
Expedited or express shipping, where available, affects transit time only and does not necessarily eliminate production or fulfillment time.
6. ORDER TRACKING
Where tracking is available, you will receive tracking information after your order has been fulfilled and shipped.
Tracking information may take some time to update after a shipping label has been created.
You are responsible for monitoring your tracking information and contacting us if you believe there is an issue with your shipment.
7. MULTIPLE SHIPMENTS
Products in the same order may occasionally be fulfilled from different facilities or packaged separately.
As a result, your order may arrive in more than one shipment and at different times.
Where available, separate tracking information may be provided for each shipment.
8. SHIPPING ADDRESS
You are responsible for providing a complete, accurate, and deliverable shipping address when placing your order.
Please carefully review your shipping information before submitting your order.
If you notice an error in your shipping address, contact us immediately at:
contact@noxencommerce.com
We will make reasonable efforts to update the address before fulfillment or shipment, but changes cannot be guaranteed once processing has begun.
If an order cannot be delivered because the address provided was incorrect, incomplete, or outdated, additional shipping charges may apply if the order must be reshipped.
9. DELIVERY DELAYS
Occasional delivery delays may occur because of:
• Carrier delays
• Severe weather
• Customs inspections
• Transportation disruptions
• High seasonal demand
• Incorrect or incomplete delivery information
• Failed delivery attempts
• Governmental restrictions
• Events outside our reasonable control
If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at contact@noxencommerce.com so that we can investigate the shipment.
10. LOST PACKAGES
If you believe your package has been lost in transit, please contact us within 30 days of the estimated delivery date.
We will review the shipment status with our fulfillment and delivery partners.
Where a shipment is confirmed as lost and the claim is approved, we may provide a replacement or refund in accordance with our Refund Policy and applicable law.
11. DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, defective, misprinted, or contains the wrong product, please contact us within 30 days of delivery.
Please provide:
• Your order number
• A description of the issue
• Clear photographs showing the problem
• Photographs of the packaging where relevant
Approved claims may be eligible for a replacement or refund in accordance with our Refund Policy.
12. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other governmental charges imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are not included in the product price or shipping charge and are the responsibility of the customer.
NOXEN COMMERCE LTD does not control customs authorities and cannot guarantee whether additional charges will be imposed.
13. DELIVERY RESPONSIBILITY
Risk of loss or damage to goods remains with NOXEN COMMERCE LTD until the goods are delivered into your physical possession, or into the possession of a person identified by you to receive them, except where applicable law provides otherwise.
Nothing in this Shipping Policy limits any mandatory rights available to you under applicable consumer protection law.
14. CONTACT US
If you have any questions regarding shipping, tracking, delivery, or your order, please contact:
NOXEN COMMERCE LTD
Trading name: NOXEN
Company Registration Number: 17392711
Registered office address: Office 1557, 60 Tottenham Court Road, London, W1T 2EW, United Kingdom
Email: contact@noxencommerce.com
Phone: +44 7400 760373
Website: https://www.noxencommerce.com