Privacy policy
Last updated: September 12, 2026
NOXEN is the trading name of NOXEN COMMERCE LTD, a private limited company registered in England and Wales under Company Registration Number 17392711.
For the purposes of applicable data protection laws, NOXEN COMMERCE LTD is the controller of the personal information described in this Privacy Policy, except where another party, including Shopify, acts as an independent controller for specific processing activities.
NOXEN COMMERCE LTD operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose, store, and otherwise process your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will control.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Payment and billing information including billing details, transaction information, payment method type, payment status, and payment confirmation. Payment card details are processed by our authorized payment service providers, and NOXEN COMMERCE LTD does not ordinarily receive or store complete payment card numbers.
- Account information including your account identifiers, preferences, settings, and information associated with your customer account where you choose to create one.
- Transaction information including products you view, add to your cart, purchase, return, exchange, or cancel, together with your order and transaction history.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. Where permitted by applicable law, we may use your personal information for marketing and promotional purposes, including sending promotional communications by email and displaying advertising for our products on the Services or other websites. We may also use information about your interactions with the Services, such as products viewed, added to your cart, or purchased, to measure, personalize, and improve advertising and marketing activities. Where consent is required by law, we will obtain it before carrying out the relevant marketing activity.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
-
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
LEGAL BASES FOR PROCESSING
Depending on the purpose for which we process your personal information, we rely on one or more lawful bases under applicable data protection laws.
Performance of a Contract. We process personal information where it is necessary to enter into or perform a contract with you. This includes processing information to accept and manage orders, process payments, fulfill and deliver products, manage returns or refunds, provide order-related customer support, and administer your customer account.
Legal Obligations. We process personal information where necessary to comply with applicable legal or regulatory obligations. This may include maintaining business, transaction, tax, and accounting records, complying with consumer protection requirements, responding to valid requests from courts, regulators, law enforcement, or other competent authorities, and complying with other legal obligations applicable to NOXEN COMMERCE LTD.
Legitimate Interests. We may process personal information where necessary for the legitimate interests of NOXEN COMMERCE LTD or a third party, provided that those interests are not overridden by your rights and freedoms. These interests may include:
- operating, maintaining, and improving our store and Services;
- protecting the security and integrity of our website, accounts, systems, and transactions;
- detecting and preventing fraud, misuse, abuse, and other harmful activity;
- understanding how customers interact with our Services;
- improving our products, customer experience, and business operations;
- providing customer support;
- maintaining appropriate business records;
- establishing, exercising, or defending legal claims; and
- protecting the rights, property, and safety of NOXEN COMMERCE LTD, our customers, service providers, and others.
Consent. Where required by applicable law, we rely on your consent to process personal information for specific purposes, including certain marketing communications, advertising activities, cookies, tracking technologies, or similar technologies.
Where processing is based on consent, you may withdraw your consent at any time using the methods made available through the Services or by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Where we rely on legitimate interests, we consider the nature and impact of the processing and your rights and interests before carrying out that processing.
The lawful basis applicable to a particular processing activity may vary depending on the circumstances, your location, and applicable law.
Information You Are Required to Provide
Certain personal information is necessary for us to enter into or perform a contract with you. For example, we require information such as your name, contact details, shipping address, billing information, and payment-related information in order to process and fulfill an order.
If you do not provide information that is necessary to process your purchase, deliver your order, verify a transaction, or comply with applicable legal requirements, we may be unable to provide the relevant Services or complete your order.
Other personal information is optional unless we clearly indicate otherwise at the time it is collected.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt out of those uses by visiting our Data Sharing Opt-Out page or by contacting us at contact@noxencommerce.com.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or within our corporate group, if applicable.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not directed to children under the age of 13, or any higher minimum age required by applicable law in the country or region where the child resides.
NOXEN COMMERCE LTD does not knowingly collect personal information from children below the applicable minimum age without appropriate authorization where required by law.
If you are under the age of majority in your place of residence, you should use the Services and make purchases only with the involvement or permission of a parent or legal guardian where required by applicable law.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted by law, we will take reasonable steps to delete or otherwise appropriately handle that information.
If you are a parent or legal guardian and believe that a child has provided personal information to us in violation of applicable law, please contact us at:
contact@noxencommerce.com
Where applicable law provides additional protections for personal information relating to individuals under 16 years of age, including restrictions relating to sale, sharing, or targeted advertising, we will comply with those requirements.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Automated Decision-Making
Certain service providers may use automated systems for purposes such as fraud prevention, payment security, transaction risk assessment, or protecting the Services.
To the extent that NOXEN COMMERCE LTD makes or is responsible for a decision based solely on automated processing that produces legal or similarly significant effects, we will do so only where permitted by applicable law and with any safeguards required by law.
Your Rights and Choices
Depending on where you live and the applicable data protection laws, you may have some or all of the rights described below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.
Right to Access / Know. You may have the right to request confirmation of whether we process your personal information and to obtain access to, or a copy of, the personal information we hold about you.
Right to Correct. You may have the right to request that we correct inaccurate personal information or complete personal information that is incomplete.
Right to Delete / Erasure. You may have the right to request deletion of personal information we hold about you, subject to certain legal exceptions and retention requirements.
Right to Restrict Processing. You may have the right to request that we restrict the processing of your personal information in certain circumstances, including while we verify the accuracy of information or consider an objection you have made.
Right to Data Portability. In certain circumstances, you may have the right to receive personal information you provided to us in a structured, commonly used, and machine-readable format and to request that it be transferred to another organization where technically feasible.
Right to Object
Where we process your personal information based on legitimate interests, you may have the right to object to that processing based on your particular circumstances.
You have the right to object at any time to the use of your personal information for direct marketing purposes. If you object to direct marketing, we will stop using your personal information for that purpose as required by applicable law.
Right to Withdraw Consent. Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Rights Related to Automated Decision-Making. Where applicable law provides such rights, you may have rights relating to decisions based solely on automated processing, including profiling, where those decisions produce legal or similarly significant effects.
Right to Opt Out of Sale, Sharing, or Targeted Advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or the use of personal information for targeted advertising, as those terms are defined under applicable law. You can exercise applicable opt-out rights through our Data Sharing Opt-Out page.
Where required by applicable law, we also recognize supported privacy preference signals, including Global Privacy Control, as requests to opt out for the browser or device sending the signal.
Managing Marketing Communications. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails. Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your orders, account, security, or our legal obligations.
You may exercise any of the rights described above, where applicable, by using the options provided through the Services or by contacting us at:
contact@noxencommerce.com
We may need to verify your identity before processing a request, as permitted or required by applicable law. You may also be entitled to use an authorized agent to submit certain requests on your behalf where permitted by law.
We will respond to valid requests within the time periods required by applicable law.
We will not discriminate against you for exercising your privacy rights.
Complaints
If you have a concern or complaint, we encourage you to contact us so that we can review and address it. This does not affect your right to lodge a complaint with the Information Commissioner’s Office (ICO) or another competent data protection authority at any time.
You can submit a privacy or data protection complaint by contacting:
Email: contact@noxencommerce.com
Postal address:
NOXEN COMMERCE LTD
Office 1557, 60 Tottenham Court Road
London, W1T 2EW
United Kingdom
We will review privacy and data protection complaints fairly and respond within the timeframes required by applicable law.
If you are not satisfied with our response, or if you believe that your personal information has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the United Kingdom’s data protection supervisory authority.
You can find information about making a complaint to the ICO at:
https://ico.org.uk/make-a-complaint/
If you live outside the United Kingdom, you may also have the right to complain to the data protection or privacy authority in your country or region where applicable.
Nothing in this section limits any other rights or remedies available to you under applicable law.
International Transfers
NOXEN COMMERCE LTD operates internationally and uses service providers that may process, store, or access personal information in countries other than the country in which you live, including countries outside the United Kingdom and the European Economic Area.
Where personal information is transferred outside the United Kingdom and the transfer is subject to UK data protection law, we take steps to ensure that an appropriate level of protection is maintained in accordance with applicable law.
Depending on the circumstances, we may rely on one or more of the following transfer mechanisms:
- a country, territory, organization, or sector covered by applicable UK adequacy regulations;
- approved contractual safeguards, including the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the European Commission Standard Contractual Clauses, where applicable;
- other approved safeguards permitted under applicable data protection law; or
- a lawful exception for a specific transfer where permitted by applicable law.
Where required, we also carry out an appropriate assessment of the protections applicable to the transferred personal information before relying on contractual safeguards.
For transfers involving personal information protected by European Economic Area data protection laws, we may rely on applicable adequacy decisions, the European Commission Standard Contractual Clauses, or other lawful transfer mechanisms where required.
Some of our service providers may participate in recognized international data transfer frameworks or be located in jurisdictions that benefit from applicable adequacy decisions.
Regardless of where personal information is processed, we require appropriate safeguards designed to protect personal information consistently with applicable data protection laws.
For more information about international transfers of your personal information, or to request information about or a copy of the applicable transfer safeguards where available, please contact us at:
contact@noxencommerce.com
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
For the purposes of applicable data protection laws, the controller responsible for the personal information described in this Privacy Policy is:
NOXEN COMMERCE LTD
Trading name: NOXEN
Company Registration Number: 17392711
Registered in: England and Wales
Registered office address:
Office 1557, 60 Tottenham Court Road
London, W1T 2EW
United Kingdom
Email: contact@noxencommerce.com
Phone: +44 7400 760373
Website: www.noxencommerce.com
If you have any questions about this Privacy Policy, our privacy practices, or the way we collect, use, disclose, store, or otherwise process your personal information, please contact us using the details above.
You may also contact us to exercise any privacy or data protection rights available to you under applicable law.
When submitting a privacy request, please provide sufficient information for us to understand and process your request. We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
We will respond to valid privacy requests and complaints within the time periods required by applicable law.