Refund policy
NOXEN RETURN & REFUND POLICY
Last updated: September 12, 2026
At NOXEN, every product is made to order specifically after your purchase. Because of this production model, we are unable to accept returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or a change of mind.
Please review product descriptions, size guides, colors, and shipping information carefully before placing your order.
DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of receiving your order.
Email: contact@noxencommerce.com
Please include:
• Your order number
• A description of the issue
• Clear photos showing the problem
• Photos of the entire item when possible
Once the issue is reviewed and approved, we may offer a free replacement or a refund. In most approved quality-related cases, you will not be required to return the defective item.
LOST PACKAGES
If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.
We will review the shipment status with our fulfillment and delivery partners. If the package is confirmed as lost and the claim is approved, we may arrange a replacement or refund.
WRONG SIZE OR COLOR
Because our products are made to order, we do not offer returns, exchanges, or refunds when the customer selects the wrong size or color.
Please check the product size guide carefully before completing your purchase.
INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned or cannot be delivered because an incorrect, incomplete, or outdated address was provided, additional shipping charges may apply if the order must be reshipped.
ORDER CHANGES AND CANCELLATIONS
Orders may enter production shortly after they are placed.
If you need to change or cancel an order, contact us as soon as possible at:
contact@noxencommerce.com
We will try to accommodate your request, but we cannot guarantee changes or cancellations once fulfillment has started.
Once an order has entered production, cancellation or modification may no longer be possible.
REFUNDS
Approved refunds will be issued to the original payment method used for the purchase.
After a refund has been processed, the time required for the funds to appear in your account depends on your bank or payment provider.
RETURN SHIPPING
Do not send any item back without first contacting NOXEN and receiving instructions.
Unauthorized returns may not be accepted or eligible for reimbursement.
CONTACT US
CONTACT US
If you have any questions about your order, return eligibility, replacement, or refund, please contact:
NOXEN COMMERCE LTD
Company Registration Number: 17392711
Address: Office 1557, 60 Tottenham Court Road, London, W1T 2EW, United Kingdom
Email: contact@noxencommerce.com
Website: www.noxencommerce.com